Refund Policy
AIWizly Refund Policy
1. Overview
AIWizly is a mobile-first learning platform offering free and paid content, including optional in-app purchases.
We aim to provide an engaging and high-quality learning experience. If you are not satisfied with your purchase, this policy explains how refunds are handled.
This policy applies to purchases made directly through the AIWizly app or website.
If you made your purchase through a third-party platform (such as the Apple App Store or Google Play Store), their refund policies apply — please contact them directly.
2. Free Content
Most of AIWizly’s core learning content is available for free. No refunds apply to free content.
3. Paid Content & In-App Purchases
We may offer optional paid features, such as:
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Premium learning modules
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AI pet bundles
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Additional stars or rewards
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Subscription plans (if applicable)
All paid content will be clearly identified before purchase.
4. Refund Requests
We handle refund requests as follows:
For purchases through AIWizly website:
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Refund requests must be made within 14 days of purchase.
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To request a refund, contact us at: [Insert Contact Email], providing your purchase details.
For purchases through App Stores:
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Refunds must be requested directly through the store where you purchased the content (Apple App Store or Google Play Store).
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We are unable to process refunds for purchases made through third-party platforms.
5. Non-Refundable Situations
Refunds may not be granted in the following cases:
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You change your mind after 14 days from purchase.
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You do not use or engage with the purchased content.
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You fail to meet system or device requirements.
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You attempt to abuse the refund process.
6. Subscriptions (If Applicable)
If we offer subscriptions:
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You can cancel your subscription at any time through your App Store account or the AIWizly platform.
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Cancelling a subscription prevents future billing, but does not automatically trigger a refund.
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Refunds for subscriptions will be granted in line with App Store policies or, for direct purchases, within 14 days of initial subscription.
7. Processing Refunds
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Approved refunds will be processed to your original payment method.
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Refund processing times vary based on your payment provider but typically take 5–10 business days.
8. Contact Us
For any questions about this Refund Policy or to request a refund, contact:
AIWizly Limited at info@aiwizly.com